Driving Cross-Functional Change: Influence Becomes Relational

When You Drive a Cross-Functional Initiative, You’re Putting Your Organizational Credibility on the Line In this article series, I explore how Relationship Friction and Relationship Wisdom shape career progression through apparently innocuous and yet critical, often recurring workplace moments. We began with the Direct Contributor, examining what happens when a task is assigned and misunderstood. […]

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To find the best team members, hire for values as much as technical skills

Why the perfect candidate becomes your biggest headache three months later You validated their technical abilities. You got strong references. You enthusiastically welcomed them. And yet, bringing in new talent too often feels like playing ‘Hit or Miss’. Though you’ve recruited time and again, you still can’t predict who will last. By all means, validate […]

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How Relationship Wisdom Fuels Your Career Progress

Relationship Wisdom: The Antidote that Transforms Relationship Friction into Career Momentum There’s a particular kind of professional exhaustion that has nothing to do with workload. It shows up as dread before certain meetings, the weight of unresolved tensions, or that persistent sense that you’re working twice as hard for half the recognition. You deliver excellent […]

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Be wary of apologizing: it can cause Relationship Friction!

You think apologizing will make it better? Think again! Just recently, a client asked me to review an email to their manager. Two phrases stood out: “I hope you won’t think me forward.” And: “I trust this email won’t anger you.” At first glance? Respectful and even empathic. In reality… Those two sentences would damage […]

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Why conversations with Millennials hit a wall

Finally understand why your conversations with Millennials hit a wall. I often coach managers who struggle with their Gen Y / Millennial team members. This classic case of Relationship Friction seems a near-universal pain point in professional life right now. It’s exhausting for everyone. My diagnostic: my clients’s professional whys do not align with their […]

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