To find the best team members, hire for values as much as technical skills

Why the perfect candidate becomes your biggest headache three months later You validated their technical abilities. You got strong references. You enthusiastically welcomed them. And yet, bringing in new talent too often feels like playing ‘Hit or Miss’. Though you’ve recruited time and again, you still can’t predict who will last. By all means, validate […]

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Be wary of apologizing: it can cause Relationship Friction!

You think apologizing will make it better? Think again! Just recently, a client asked me to review an email to their manager. Two phrases stood out: “I hope you won’t think me forward.” And: “I trust this email won’t anger you.” At first glance? Respectful and even empathic. In reality… Those two sentences would damage […]

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Why conversations with Millennials hit a wall

Finally understand why your conversations with Millennials hit a wall. I often coach managers who struggle with their Gen Y / Millennial team members. This classic case of Relationship Friction seems a near-universal pain point in professional life right now. It’s exhausting for everyone. My diagnostic: my clients’s professional whys do not align with their […]

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Bringing Down Darth Vader

Dealing with Conflict (click below to view the video or read on if you’d prefer!) Hello dear reader, I’m writing you from London, and today it’s the Royal Wedding!! Did many of you watch it? Ladies, did you think Kate looked gorgeous? As promised, in this last post on self-confidence, here are more tips to […]

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